Shamus Holly's Follys

Showing posts with label call center. Show all posts
Showing posts with label call center. Show all posts

Wednesday, November 20, 2013

The Importance of Call Center Agent Utilization

Great post from Greg!

http://www.callcenterbestpractices.com/the-importance-of-call-center-agent-utilization
Posted by Unknown at 6:44 AM No comments:
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Labels: call center, call center agent, call center metrics, call center utilization
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